Do you need a contact center to overflow calls for seasonal or promotional campaigns, extend your service
hours, provide tier one technical support or generate new business? Last Call TeleServices can help in two
ways.
hours, provide tier one technical support or generate new business? Last Call TeleServices can help in two
ways.
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Broker Services
Last Call TeleServices will take the time to understand your needs,
scope of your project, your financial resources, any language support
needed, the timing and any special requirements for your project. We
will then search our extensive database of service agencies and refer
the center with the industry specific skills, experience with your
application and the scaleability to support your immediate and future
call handling needs.
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Inbound
Outsourcing your inbound calls can be a cost alternative for improving
service levels, extending operating hours and offering the latest self-
service technologies to your callers.
Inbound Applications Include:
Outbound
Allowing an outsourced call center to handle the labor intensive
process of turning suspects into prospects frees more of your inside
or field sales people time to turn prospects into customers.
Outbound Applications Include:
Outsourcing your inbound calls can be a cost alternative for improving
service levels, extending operating hours and offering the latest self-
service technologies to your callers.
Inbound Applications Include:
- IVR self service
- Customer service
- Help desk (tier I)
- DRTV support
- Order taking, up-selling and cross selling
- Automated post-call satisfaction surveys
Outbound
Allowing an outsourced call center to handle the labor intensive
process of turning suspects into prospects frees more of your inside
or field sales people time to turn prospects into customers.
Outbound Applications Include:
- IVR alerts
- Market research
- Updating databases with current contact information
- Fund raising
- Lead generation
- Appointment setting
- Reactivating dormant accounts
- Up-selling to current customers
- Full account management
Outsourced Program Management Services
Do you need more support than just a referral? We can help you avoid
the costly and time consuming mistake of selecting the wrong agency
and not being prepared to support your marketing programs.
We can help:
Do you need more support than just a referral? We can help you avoid
the costly and time consuming mistake of selecting the wrong agency
and not being prepared to support your marketing programs.
We can help:
- Develop an RFP to define your needs and project scope
- Create a short list of qualified service agencies to submit the
RFP - Build scripts and an agency matrix to analyze the proposals
returned - Accompaniment on site visits
- Provide recommendations and assistance with contract
negotiations - Program development including scripting, training materials,
call flow procedures, quality assurance processes, and the
technology needed to support the program. - Conduct supervisor test calls to develop benchmarks and
identify program improvements - Program kick-off support
- Provide ongoing quality monitoring, agent coaching, and
suggestions for improvement - A final report with program recommendations
