Mark’s experience includes: improving the sales effectiveness of a
consumer electronics company branch office from 133rd to 11th
nationally within a year, growing a consumer telemarketing company into
the Top 50 nationally while adding inbound and B2B services.
As a consultant, Mark has developed and delivered agent and supervisor
training programs and operating procedures for new center start-ups
both domestic and offshore. Mark has successfully started new centers
and managed outsourced telesales and customer service programs for
B2B and B2C companies, government offices and not for profit
organizations.
Last Call TeleServices is comprised of a team of independent
consultants so we utilize the best subject matter experts to help
with your specific contact center needs.
consumer electronics company branch office from 133rd to 11th
nationally within a year, growing a consumer telemarketing company into
the Top 50 nationally while adding inbound and B2B services.
As a consultant, Mark has developed and delivered agent and supervisor
training programs and operating procedures for new center start-ups
both domestic and offshore. Mark has successfully started new centers
and managed outsourced telesales and customer service programs for
B2B and B2C companies, government offices and not for profit
organizations.
Last Call TeleServices is comprised of a team of independent
consultants so we utilize the best subject matter experts to help
with your specific contact center needs.
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| © Copyright 2010 Last Call TeleServices, LLC, All Rights Reserved |
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Industry Experience
Our network of outsourced service agencies are primarily based in the Midwest and provide your customers
with a neutral accent. We also selectively work with offshore agencies for those price sensitive projects.
As Vice President of TeleDevelopment, Mark helped win the 2001 ACCE Award for the best Outbound
Business-To-Consumer program of the year for consulting and training he provided to AT&T.
Mark is a certified call center auditor from The Benchmark Portal at Purdue University. He is the past
president of the Ohio Chapter of the American Teleservices Association.
Mark is a graduate of Findlay College with degrees in Marketing and Business Administration.
with a neutral accent. We also selectively work with offshore agencies for those price sensitive projects.
As Vice President of TeleDevelopment, Mark helped win the 2001 ACCE Award for the best Outbound
Business-To-Consumer program of the year for consulting and training he provided to AT&T.
Mark is a certified call center auditor from The Benchmark Portal at Purdue University. He is the past
president of the Ohio Chapter of the American Teleservices Association.
Mark is a graduate of Findlay College with degrees in Marketing and Business Administration.
Customer Care Plus
In addition to providing contact center services, Mark has partnered with The Training Source to provide
automated customer satisfaction management services to residential contractors. Customer Care Plus
uses the voice of the customer to change business practices to improve customer satisfaction, loyalty and
profits. For more information, please visit customercareplus.net
In addition to providing contact center services, Mark has partnered with The Training Source to provide
automated customer satisfaction management services to residential contractors. Customer Care Plus
uses the voice of the customer to change business practices to improve customer satisfaction, loyalty and
profits. For more information, please visit customercareplus.net
Background Information