We all do business over the telephone, and before we even dial the first digit of the phone number, we have
expectations, or hopes of what the outcome of the call will be like.
continue to do business with that company.
To help exceed these customer expectations, Mark Schmidt founded Last Call TeleServices in 2004. His
extensive telephone marketing, training and project management experience is utilized to enhance
telephone effectiveness that drives employee satisfaction, customer loyalty and corporate profits.
expectations, or hopes of what the outcome of the call will be like.
- Ideally we hope that a person answers or if there is an IVR, that there is no queue and that the call
will be routed to the correct agent the first time. - We hope that the agent is professional, knowledgeable with good communication skills.
- We hope that the technology does not make us repeat ourselves or disconnects us.
- We hope our question is answered or situation resolved on the first call.
continue to do business with that company.
To help exceed these customer expectations, Mark Schmidt founded Last Call TeleServices in 2004. His
extensive telephone marketing, training and project management experience is utilized to enhance
telephone effectiveness that drives employee satisfaction, customer loyalty and corporate profits.
The Last Call for All Your Contact Center Needs
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| © Copyright 2010 Last Call TeleServices, LLC, All Rights Reserved |
| Horizon Foods utilized Last Call TeleServices outsourced program management services to reactivate their dormant accounts and generate new business appointments. "I worked with Mark on a project at Ver-A-Fast and he was incredibly creative, detail oriented and professional. Ver-A-Fast is a telemarketing company that we use at Horizon Foods. I gave my business to Ver-A-Fast because of Mark. If he lived in New York, I would be trying to recruit him for my company!" Michael Rosenberg, President of Horizon Foods |
| Incept Corporation has provided outbound B2B services for several programs that Last Call TeleServices has outsourced and managed. “Mark brings a completely different level of experience to any call campaign. He sets goals and accomplishes them! Not only can he lead a group to victory, but he is not afraid to roll up his sleeves and work right along side his team - from the agents to the President and every position in between.” Dave Walter, Vice President of Contact Center Results, Incept Corporation |
Specifically, we can help:
We become your sales and customer service partner to
make every customer interaction a positive experience.
Together we develop a strategy that best utilizes your
existing contact center and financial resources to meet
today's customer expectations and positions you for
tomorrow's.
- Reduce new hire attrition by profiling, recruiting
and hiring the right candidates - Provide foundational training in customer
service and telephone selling skills - Improve agent performance by developing the
team leader's communication, leadership,
analytical and coaching skills - Improve customer satisfaction and retention by
enhancing call monitoring and quality
assurance programs - Improve agent satisfaction and retention with
compensation, motivation and career path
programs - Reduce costs and improve agent retention with
work at home programs - Improve call flows, business processes and
Standard Operating Procedures - Reduce costs and improve performance
through broking and outsourced program
management services
We become your sales and customer service partner to
make every customer interaction a positive experience.
Together we develop a strategy that best utilizes your
existing contact center and financial resources to meet
today's customer expectations and positions you for
tomorrow's.
| 30 Meter Management depends on Last Call TeleServices to deliver high quality outsourced project management results. “Mark is a tremendous individual and an absolute expert in his field. He has delivered measurable results that have always exceeded expectations on the many projects he navigated over the years from new business development to inbound customer care management to total customer life cycle management and enhancement. You can count on Mark for professionalism and integrity in all aspects of his work product." Frank Swiger, Managing Director, 30Meter Management |